Strongflix – Refund and Return Policy
Thank you for choosing Strongflix. We strive to provide you with the best IPTV streaming services. However, we understand that certain circumstances may arise where you need to request a refund or inquire about our return policy. Please carefully review our refund and return policy for information on eligibility and procedures.
Refund Policy
Eligibility for Refund:
Refunds may be considered under the following circumstances:
- Billing Errors: If you have been incorrectly charged due to a billing error on our part, we will promptly refund the overcharged amount.
- Technical Issues: If you experience technical problems or service interruptions that cannot be resolved within a reasonable timeframe and significantly impact your ability to use our services.
- Cancellation During Trial Period:
- Within 7 days of purchase, you may cancel your IPTV subscription if you are not satisfied.
- You will receive an 80% refund of the total amount due to taxes and payment processing fees.
- No refunds will be granted for subscription fees outside the trial period, except under exceptional circumstances.
Refund Request Process:
To request a refund, please contact our customer support team at contact@strongflix.com with the subject line:
“Refund Request”.
In your email, please provide the following details:
✅ Your full name
✅ Email associated with your Strongflix account
✅ Subscription plan details
✅ A description of the issue or reason for the refund request
Our support team will review your request and respond within a reasonable timeframe.
Refund Approval and Processing:
- If your refund request is approved, we will initiate the refund process as soon as possible.
- Refunds will generally be processed using the original payment method used for the subscription.
Refund Processing Time:
The time required for a refund to be processed and reflected in your account may vary depending on your payment method and financial institution.
Return Policy
Since Strongflix provides digital services, we do not have a physical product return policy. However, if you experience any issues with our services or have any concerns, please contact our customer support team at contact@strongflix.com, and we will assist you in resolving any issues as quickly as possible.
Contact Us
If you have any questions or require further clarification regarding our refund and return policy, please feel free to contact us at contact@strongflix.com. We are here to help and ensure your satisfaction with Strongflix.
Please note that this policy is subject to change, and any updates will be published on our website. Thank you for choosing Strongflix as your IPTV streaming provider. Your satisfaction is important to us! 🚀